Frequently Asked Questions
Everything you need to know about our wines and delivery services.
How do you ensure the wine is safe during transit?
We use specialized, reinforced cardboard packaging designed specifically for fragile glass bottles to ensure your wine arrives in perfect condition.
What happens if my wine is corked or damaged?
We offer a 100% satisfaction guarantee. If your wine is faulty or damaged upon arrival, please contact us within 14 days for a full refund or replacement.
Do I need to be home to sign for my delivery?
Yes. Because we sell age-restricted products, an adult over the age of 18 must be present to provide a signature and valid ID upon delivery.
How much does shipping cost and how long does it take?
Standard shipping takes 3-5 business days. We offer flat-rate shipping on all orders, with free delivery available on orders over a certain value.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our cellar, you will receive an email with a tracking link to monitor your delivery's progress in real-time.
Do you offer advice on wine pairings?
Yes! Each product page includes detailed tasting notes and pairing suggestions. You can also contact our resident sommelier via the contact form for personalized recommendations.